Shipping policy
At NURIO, we work to ensure your order arrives safely and within the estimated time frame. Below is an overview of our shipping process.
📦 Order Processing Time
All orders require 2–4 business days of preparation before shipment.
During this time, we verify payment, prepare your package, and hand it off to the carrier.
Note: Processing times may be longer during high-volume periods or promotions.
🌍 Estimated Shipping Time
Once shipped, delivery usually takes:
➡️ 7–10 business days
This applies to most countries, but delivery times may vary based on:
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Your exact location
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Carrier transit speed
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Customs processing
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External factors (weather, logistics delays, etc.)
🔍 Tracking Number
All orders include a tracking number, which will be emailed to you once your order ships.
Please allow 24–72 hours for tracking updates to appear on the carrier’s system.
📌 Incorrect or Incomplete Address
It is the customer’s responsibility to provide a complete and accurate shipping address.
NURIO is not responsible for:
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Delays
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Lost packages
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Returned packages
caused by incorrect addresses provided by the customer.
🚫 Delayed or Held Packages
Shipments may occasionally experience delays due to customs, carrier congestion, weather, or other external factors.
We appreciate your patience and will do our best to assist you.
📬 Packages Marked as Delivered
If your tracking shows “delivered” but you have not received the package, please:
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Check with neighbors or building staff
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Confirm the address provided
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Contact the carrier directly
NURIO cannot issue refunds for packages marked as delivered.
📧 Contact
For questions about shipping, reach us at:
📩 info@nurio.store
We're here to help.